Community Guidelines

Welcome to the GetFree community! We're committed to creating a safe, inclusive, and helpful environment where everyone can discover amazing apps and connect with fellow enthusiasts.

Our Mission

At GetFree, we believe in:

Discovery: Helping people find amazing apps that improve their lives

Community: Building connections between users and developers

Transparency: Creating honest reviews and genuine interactions

Innovation: Supporting developers who push boundaries

Core Values

1. Respect & Kindness

Treat everyone with dignity and respect

Welcome newcomers and help them learn

Consider different perspectives and experiences

Avoid personal attacks or harassment

2. Honesty & Integrity

Provide truthful, accurate information

Disclose conflicts of interest

Don't post fake reviews or misleading content

Report suspicious behavior to help maintain trust

3. Helpfulness & Contribution

Share knowledge and experiences freely

Constructive feedback helps everyone improve

Participate in discussions meaningfully

Support both users and developers

4. Safety & Privacy

Protect personal information (yours and others')

Report harmful or inappropriate content

Follow platform security best practices

Respect copyright and intellectual property

Community Rules

Behavior Guidelines

✅ What We Encourage

Authentic Reviews: Share genuine experiences with apps

Constructive Feedback: Specific, actionable suggestions for improvement

Helpful Responses: Answer questions and guide others

Creative Contributions: Share tips, tricks, and use cases

Community Building: Welcome new members and foster connections

✗ What We Prohibit

Fake Reviews: Reviews without actual app experience

Spam: Repetitive, promotional, or irrelevant content

Harassment: Personal attacks, threats, or discrimination

Misinformation: Deliberately false or misleading information

Privacy Violations: Sharing personal information without consent

Content Standards

Reviews and Ratings

Good Reviews Include:

Specific details about your experience

Pros and cons based on actual use

Context about your needs and expectations

Comparisons to similar apps (when relevant)

Screenshots or examples (when helpful)

Avoid:

Reviews without using the app

Copy-pasted reviews across multiple apps

Personal attacks on developers

Off-topic discussions

Spoilers for game apps

Comments and Discussions

Constructive Contributions:

Answer questions from other users

Share helpful tips and workarounds

Report bugs with detailed information

Suggest feature improvements respectfully

Participate in relevant conversations

Inappropriate Behavior:

Trolling or intentionally inflammatory comments

Derailing conversations with off-topic content

Repetitive arguments or personal disputes

Excessive self-promotion

Coordinated review manipulation

App Submissions

Quality Standards:

Apps must be functional and tested

Accurate descriptions and screenshots

No misleading claims or fake features

Respect user privacy and data

Compliance with platform policies

Prohibited Content:

Malware, viruses, or harmful software

Apps that violate intellectual property rights

Adult content or inappropriate material

Apps designed primarily for harassment

Anything illegal or unethical

Enforcement Actions

Warning System

We believe in education before punishment:

First Offense

Private warning with explanation

Educational resources about guidelines

Opportunity to correct the issue

Temporary content removal if necessary

Second Offense

Public warning (in serious cases)

Temporary account suspension (3-7 days)

Mandatory guideline review

Content removal and appeal process

Third Offense

Extended account suspension (30 days)

Permanent removal of repeated violations

Limited platform access

Possible permanent ban in extreme cases

Immediate Actions

Some violations require immediate action:

Threats or Harassment: Immediate temporary ban

Malware or Security Issues: Immediate content removal

Illegal Content: Immediate account suspension and reporting

Spam Campaigns: Immediate content removal and account restriction

Reporting System

How to Report

Help us maintain community standards:

In-App Reporting

Click the flag icon on any review, comment, or app

Select the most appropriate violation type

Provide specific details about the issue

Submit screenshots or evidence when possible

Direct Reporting

For serious issues, contact us directly:

Email: trust@getfree.app

Report Form: getfree.app/report

Emergency Security Issues: security@getfree.app

What to Report

Harassment: Personal attacks, threats, discrimination

Fake Reviews: Suspicious or obviously false reviews

Spam: Repetitive promotional content

Privacy Violations: Sharing personal information

Security Issues: Malware, phishing attempts

Copyright: Intellectual property violations

Reporting Process

1. Review: Our moderation team reviews all reports within 24 hours 2. Investigation: We investigate the reported content and context 3. Action: We take appropriate action based on severity 4. Follow-up: We update reporters on action taken (when appropriate) 5. Appeal: Users can appeal moderation decisions

Developer Community Guidelines

App Developer Conduct

Professional Standards

Responsive Support: Answer user questions and bug reports promptly

Transparent Updates: Communicate changes and improvements clearly

Fair Pricing: Honest representation of app costs and features

Privacy Respect: Clear data usage policies and user control

Marketing Ethics

Authentic Reviews: Don't incentivize positive reviews

Accurate Descriptions: Represent app capabilities honestly

Competition: Respect other developers and don't engage in sabotage

User Data: Never misuse or sell user data without consent

Review Response Guidelines

Best Practices

Thank Users: Appreciate feedback, even criticism

Address Issues: Acknowledge problems and explain solutions

Be Professional: Never get defensive or argumentative

Follow Up: Update users when issues are resolved

What to Avoid

Delete Negative Reviews: Only remove for policy violations

Argue with Users: Keep discussions professional and helpful

Make False Promises: Be realistic about what you can deliver

Ignore Feedback: Every review is valuable information

User Rights and Responsibilities

Your Rights

As a GetFree community member, you have the right to:

Safe Environment: Be free from harassment and threats

Free Expression: Share honest opinions respectfully

Privacy: Control your personal information

Fair Treatment: Equal application of community standards

Appeal Process: Challenge moderation decisions you disagree with

Your Responsibilities

To maintain our community standards:

Authentic Participation: Provide genuine reviews and feedback

Constructive Communication: Help others learn and improve

Privacy Respect: Protect personal information of yourself and others

Rule Following: Understand and comply with community guidelines

Report Issues: Help us maintain community safety

Special Situations

Conflict Resolution

When disagreements occur: 1. Direct Communication: Try to resolve issues privately first 2. Mediation: Request help from community moderators 3. Formal Complaint: Use official reporting channels 4. Appeal Process: Challenge decisions through proper channels

Controversial Topics

Stay Civil: Disagree respectfully without personal attacks

Focus on Apps: Keep discussions relevant to app discovery

Political Neutrality: Avoid bringing external political conflicts

Cultural Sensitivity: Respect diverse perspectives and backgrounds

Business vs. Personal

Disclose Affiliations: Be transparent about business relationships

Avoid Conflicts: Don't promote competitors unfairly

Professional Conduct: Maintain professional standards in business interactions

Personal Boundaries: Keep business and personal accounts separate

Consequences

Account Actions

Based on severity and history:

Temporary Suspension

Duration: 3-30 days

Features: Limited or restricted access

Content: Violating content removed

Appeals: Available after serving suspension

Permanent Ban

Reason: Severe or repeated violations

Access: Complete removal from platform

Content: Permanently removed

Appeals: Limited to exceptional circumstances

Content Removal

Reviews: Removed if fake, spam, or policy-violating

Apps: Delisted if non-functional or harmful

Comments: Deleted if harassing or inappropriate

Profiles: Restricted if repeatedly problematic

Legal Considerations

Cooperation: We work with law enforcement when required

Subpoenas: Legal requests are reviewed and responded to appropriately

International: We comply with relevant laws in all jurisdictions

Transparency: We report government data requests in transparency reports

Getting Help

Support Resources

If you need help or have questions:

Community Support

Help Center: help.getfree.app

Community Forums: community.getfree.app

FAQ: Frequently asked questions about community standards

Contact Forms: Specific forms for different types of issues

Safety Resources

Reporting Page: getfree.app/report

Security Email: security@getfree.app

Trust & Safety: trust@getfree.app

Emergency Support: Available for urgent security issues

Appeals Process

If you believe action was taken unfairly: 1. Review Guidelines: Understand the rule you may have violated 2. Gather Evidence: Collect screenshots and context 3. Submit Appeal: Use the appeal form with specific details 4. Wait Response: Appeals typically processed within 5 business days 5. Final Decision: Appeal decisions are final but may include alternative resolutions

Future Updates

Guideline Evolution

Regular Reviews: Guidelines updated quarterly based on community feedback

Transparency: All changes announced with clear explanations

Community Input: We solicit feedback before major changes

Grace Periods: Time to adjust to new standards

Staying Informed

Email Updates: Subscribe to community guideline notifications

Blog Posts: Major changes announced on our blog

In-App Notices: Temporary guidelines displayed in app

Community Meetings: Live Q&A sessions about policy changes

Thank You

Thank you for being part of the GetFree community! Your participation helps us build the world's best app discovery platform. By following these guidelines and treating each other with respect, we create an environment where:

Users can trust the reviews and recommendations they find

Developers receive constructive feedback that helps them improve

Everyone can participate safely and contribute meaningfully

Great apps get discovered by people who will love them

Together, we're building something amazing! 🚀 --- Questions about guidelines? Contact us at community@getfree.app Need to report an issue? Visit getfree.app/report Want to suggest improvements? Share your feedback at feedback@getfree.app Last updated: December 17, 2025